Who can use this

A signed-in account.

Steps

1. Open Dashboard → Account → Plan and billing.
2. Read Current plan and the paid-access end date, when a paid period is recorded.
3. Open Payment history to see recorded completed membership payments, their USD amount and payment date.
4. For a listed payment, open Ask for a refund review, explain the reason and select Send refund request.
5. Check the Cancellation & Refund Policy for the current rules. A request is reviewed; it does not send an automatic refund.

What happens next

You can inspect the account's recorded membership and completed payments without treating an unconfirmed checkout return as paid access.

Common problems

A recent payment is missing.

Wait briefly and refresh once. If it remains missing, contact support with the date and provider reference—never send full payment credentials.

The plan differs from checkout.

Do not pay again. Contact support so the separate verified provider notification can be checked.