Refund and cancellation policy

Effective date and scope

Effective 11 August 2026. Version 2026-08-11.

This policy applies to paid My Blurbly software membership periods purchased through PayFast. Nothing in this policy limits a mandatory consumer right.

No automatic renewal

Each monthly or yearly payment is separately authorised by you. My Blurbly does not automatically charge your card and there is no recurring payment to cancel.

If you do not renew, paid access continues to the end of the purchased period, followed by the stated grace period, and then moves to Free without deleting your account or content.

Seven-day first-purchase assurance

You may request a full refund of your first charge for a paid My Blurbly plan within seven calendar days after payment. This assurance lets a new subscriber confirm that the software is suitable.

We may decline this voluntary assurance where there is evidence of fraud, abuse, repeated refund requests or substantial use intended to extract or consume high-value services. Any non-waivable legal right still applies.

Manual renewals and plan changes

A renewal is a new payment you deliberately authorise through the secure membership page. If you contact us within seven calendar days of an accidental duplicate or mistaken manual renewal and have not materially used paid features since it, we will consider a full refund.

Unused time is not normally refunded when you voluntarily cancel or downgrade during a billing period. Approved upgrades, downgrades and credits are handled as shown before confirmation.

Errors, service failure and mandatory rights

We will correct duplicate charges and verified billing errors. Contact us promptly about an unauthorised transaction so we can investigate with PayFast; you should also protect your account and payment method.

If we permanently discontinue a paid service before the end of a prepaid term for reasons unrelated to your breach, we will arrange an appropriate pro-rata refund or comparable remedy.

Refunds required by applicable consumer law remain available regardless of the time limits in this voluntary policy.

How to request a refund

Contact My Blurbly through the Contact page. Include the account email, PayFast transaction reference, payment date and reason. Never send full card details.

We aim to acknowledge requests within two business days. Approved refunds are returned to the original payment method. Banks and payment providers may take up to 10 business days, and sometimes longer, to display the credit.

Chargebacks and fair use

Please contact us before opening a payment dispute so we can resolve legitimate problems quickly. This does not remove your right to contact your bank or payment provider.

We may suspend paid access while a charge is reversed or disputed. Fraudulent chargebacks, refund abuse or attempts to retain paid benefits after a refund may lead to account restrictions.